Results

Search Help

Improving your results

To make search more effective, do the following:

  • Be specific. Try using terms that are unique, adding descriptive words. For example, a search for Definity may give you results that are too general. If you're really looking for Definity R10, specify Definity R10. 
  • Use Phrase Searches. You can search for a phrase by enclosing it in double quotes. Results must match the phrase exactly as typed.  For example, a search for "communication manager" is much more specific than a search for communication manager.
  • Terms you want to exclude. To exclude a term, attach a minus sign immediately before the word.  For example, if a search returns many results that contain a term you want to exclude, you can exclude the term by preceding it with a minus sign.  For example:  "communication manager" -overview. NOTE:  This is not appropriate within a phrase search (within double quotes).
  • Terms that must exist. If you only want results were a specific term is included, precede that term with a plus sign.  For example:  "communication manager" +RFA . NOTE:  This is not appropriate within a phrase search (within double quotes).
  • Try synonyms. If you get too few results or Search doesn't find what you're looking for, try synonyms to your original words. For example, if strategic alliance doesn't find what you want, try customer strategic agreement or strategic partnership.
  • Check your spelling. A single misspelled or mistyped word can significantly alter your results. 
  • Learn from your results. Your search may not return exactly what you're looking for, but scanning the results may give you ideas for other related terms. 
  • Use Wild cards. Use an asterisk "*" anywhere in the word that you are unsure of. For example, system* will return systems, systemization, systemized and any other forms of that word that have been used; *finity will find definity and ecl*s will find eclips.
  • Search is always case insensitive. Searching for communication manager is the same as searching for Communication Manager.
  • Did you mean? In some cases, the search engine may suggest spelling suggestions.  For example, a search for arua (note typo) might display "Did you mean:  aura".  Click on the suggestion to execute that search.
  • No Keywords. The previous search implementation supported keywords such as AND, OR, and NOT.  This implementation does not contain these keywords. 

Basic Search

 

Basic Search Examples Search Results
ECLIPS 4600 This example will return results with ECLIPS and 4600 as the first results.
  • By default, the Avaya search assumes that results that contain ALL THE WORDS that you typed are the most relevant.
  • Results with one of the words will follow as less-relevant results.
P33*,
P33*ml,
*g-ml 		These examples will all return results containing the P332G-ML Multilayer SMB Backbone Switch and the P333R-LB Load Balancing Stackable Switch.
  • Use the asterisk (*) as a "wildcard" to find products or words where you are unsure of the exact beginning, end or middle.
"communication manager" -overview This example will return pages with the phrase communication manager that do NOT contain the work overview.
"communication manager" +rfa This example will return pages with the phrase communication manager that MUST return the work overview.

Faceted Navigation

Your search results will include faceted navigation on the left pane of the page. Expand facets such as "Business Need" or "Content Type" or "Content Format" or "Industry" or "Business Size" or "Role" or "Site Selection" or "Publication Year" and click on values to navigate through your search results.

  • © 2009 Avaya Inc.